PhonePad gives Australian law firms a fast, structured way to capture, route, and track every phone message — from the front desk to the fee earner's inbox.
Messaging
Log, deliver, and manage every phone message — fast, clearly, and consistently. Every receptionist records information the same way, every time.
Structured Message Forms
Guided fields prompt receptionists to capture caller name, matter reference, urgency, and detailed notes. No blank slips. No missing information.
Route to Any Fee Earner
Send messages directly to partners, solicitors, or support staff. Supports multi-user environments from small boutiques to large multi-practice firms.
Instant Popup Notifications
Fee earners are alerted the moment a message arrives — via popup, notification balloon, or flashing taskbar icon. No more walking paper slips between desks.
Message Read Receipts
Tick the Receipt checkbox to confirm the fee earner has opened and read their message. No more wondering whether an urgent client call got through.
Forward & Reply
Forward messages to colleagues or reply directly with notes — just like email, but built specifically for phone messages and the way law firms actually operate.
Message Printing
Print individual messages or batches to paper, or export to RTF or PDF. Useful for adding to physical client files, compliance records, or billing documentation.
Practice areas
Whether you're a conveyancing practice fielding settlement calls or a litigation firm managing client anxieties, PhonePad adapts to your workflow. Here's how it helps across practice areas.
Tracking & follow-up
Make sure nothing falls through the cracks — every client call followed up, every outcome recorded. Particularly important for firms with professional obligations around client communication.
Complete Call History
PhonePad maintains a full history of every call from every caller — automatically. Look up any client and see every message ever exchanged. Invaluable for file notes and dispute resolution.
Reminders
Set a reminder on any message and PhonePad will alert you when it's time to follow up. You'll never forget to return a call again — even after a week away from the office.
Reports
Built-in reports keep you on top of call volumes, response times, and message handling — useful for office managers, practice managers, and billing discussions.
Staff Availability (WhereRU)
The built-in In-Out Board shows who's available, who's out, and who's at lunch — so messages are always sent to someone who can actually act on them right now.
Fast Searching
Search across all messages by caller name, matter number, date, or content. Find any message in seconds — no scrolling through months of records to find that call from last Tuesday.
Inbox Filtering
Filter messages by status, urgency, sender, or date. Focus on what matters right now — urgent callbacks, unread messages, or everything relating to a specific client or matter.
Security & trust
Law firms have obligations around client communication and data handling. PhonePad helps you meet them without thinking about it — no third-party cloud services, no monthly SaaS risk.
What customers say
Used by thousands of users in offices worldwide for over 30 years.
Infrastructure & reliability
Runs on your network, on your terms — no internet dependency, no subscription, no data leaving your office. Australian-made and supported.
Works on Your Network
PhonePad runs entirely on your local network. No internet connection required for day-to-day use — your firm keeps working even when the internet doesn't.
Multi-Location Support
Running offices in Sydney and Melbourne? PhonePad handles multi-site deployments with ease. Receptionists in any office can take and route messages firm-wide.
Australian-Based Support
Support is provided by the developer — not an offshore call centre. Real answers about a product that's been running in Australian law firms and professional services offices for over 30 years.
get started today
Put PhonePad to work in your firm for 30 days, completely free. No credit card, no commitment — just a better way to handle every call.
30-day free trial • Windows desktop • No credit card required
Australian support
FREE 30-DAY TRIAL
Before you go - try PhonePad for free
No subscription. No cloud. No credit card. Just install it and see if it works for your office.
One-time licence
Australian-made and supported
30+ years in business
Download Free Trial
Data stays on your server. Always. No cloud, no subscription, no surprises.
