PhonePad gives Australian medical centres a fast, structured way to capture, route, and track every phone message — from reception to the GP's desk, without a single slip of paper.
Messaging
In a busy medical centre, reception staff field dozens of calls a day — from patients requesting callbacks, to pharmacies, specialists, and pathology labs. PhonePad keeps every message accurate, tracked, and delivered.
Structured Message Forms
Guided fields prompt reception staff to capture caller name, date of birth, callback number, and the nature of the call. Consistent, complete messages — every time, regardless of who's on the desk.
Route to Any Doctor or Staff Member
Send messages directly to the relevant GP, nurse, practice manager, or specialist. Supports multi-doctor practices with individual inboxes for every staff member.
Instant Popup Notifications
Doctors and nurses are alerted the moment a message arrives — via popup, notification balloon, or flashing taskbar icon. No more paper slips left at an empty desk or tucked under a keyboard.
Message Read Receipts
Know the moment a doctor has seen an urgent message. The Read Receipt checkbox confirms delivery and acknowledgement — critical when a patient is waiting for a callback on test results.
Forward & Reply
A nurse can forward a patient message directly to the treating GP with additional notes, or a doctor can reply to reception with instructions — all within PhonePad, with a full trail of who said what.
Message Printing
Print individual messages or a batch to paper, or export to RTF or PDF. Useful for attaching to physical patient files, printing for the doctor's consulting room, or compliance documentation.
Practice types
Built for how medical centres actually run.
From a solo GP practice to a busy multi-doctor bulk-billing centre, PhonePad scales to your team. Here's how it helps across different practice types and the calls that never stop coming.
Tracking & follow-up
In healthcare, a missed callback isn't just an inconvenience — it can have real consequences. PhonePad makes sure every patient message is followed up, and every outcome is on the record.
Complete Call History
Every message from every caller is stored permanently. Look up any patient and see the full history of their calls to the practice — when they called, who took the message, and what was actioned.
Reminders
Set a reminder on any message and PhonePad alerts you when it's time to follow up. Ideal for results that need a second callback attempt, or patients who asked to be called back after a specific time.
Reports
Built-in reports give practice managers visibility over call volumes, response times, and outstanding messages across the whole practice. Useful for accreditation and quality improvement reviews.
Staff Availability (WhereRU)
The built-in In-Out Board shows who's consulting, who's on a break, and who's available right now — so reception always sends messages to someone who can actually respond without delay.
Fast Searching
Search messages by patient name, doctor, date, or keyword. Find any message in seconds — critical when a patient calls back and reception needs to quickly pull up what was said this morning.
Inbox Filtering
Filter by doctor, urgency, date, or status. At a glance, reception can see every outstanding callback for a specific GP, or identify which urgent messages still haven't been actioned by end of day.
Privacy & security
Medical practices handle sensitive patient information. PhonePad keeps that data on your network — not in someone else's cloud — and gives you the controls to manage who sees what.
What customers say
Used by thousands of users in offices worldwide for over 30 years.
Infrastructure & reliability
Runs on your network, on your terms — no internet dependency, no subscription, no data leaving your office. Australian-made and supported.
Works on Your Network
PhonePad runs entirely on your local network. No internet connection required for day-to-day use — your practice keeps working even if the internet goes down during a busy morning session.
Multi-Location Support
Operating across multiple locations? PhonePad supports multi-site deployments — reception at one site can route messages to a doctor consulting at another without picking up the phone.
Australian-Based Support
Support comes directly from the developer — not a call centre. Real answers, fast. PhonePad has been running in Australian medical practices and professional services offices for over 30 years.
get started today
Put PhonePad to work in your medical centre for 30 days, completely free. No credit card, no commitment — just a better way to handle every patient call.
30-day free trial • Windows desktop • No credit card required
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