PhonePad gives Australian real estate agencies a fast, reliable way to capture every buyer, seller, tenant, and landlord call — and deliver it to the right agent the moment they're needed.
Messaging
Real estate is a relationship business — and every missed call is a missed opportunity. PhonePad ensures every inquiry is captured completely at the front desk and reaches the right agent without delay, whether they're across town or in a settlement meeting.
Structured Message Forms
Guided fields prompt reception staff to capture the caller's name, contact number, property address or listing reference, and the full nature of their enquiry. Every message is complete before it leaves the front desk.
Route to Any Agent or Property Manager
Sales agents, property managers, and principals each have their own inbox. Messages go to exactly the right person — not to a shared pile where everyone assumes someone else will handle it.
Instant Popup Notifications
Agents at their desk are alerted the moment a message arrives. No more returning from an inspection to find a pile of paper slips — or discovering a hot buyer called three hours ago and has already spoken to a competitor.
Message Read Receipts
Know the moment an agent has seen an urgent message. The Read Receipt checkbox provides confirmation — valuable when a vendor is waiting on a price feedback callback after an inspection weekend.
Forward & Reply
Reception can forward an enquiry to a second agent when the primary is unavailable, or an agent can reply with instructions for the caller. The full message trail is preserved throughout.
Message Printing & Export
Print messages individually or as a batch, or export to PDF. Useful for attaching callback records to property files, including in vendor reports, or maintaining a paper trail for compliance purposes.
Who it helps
Every role in the agency gets what they need
A real estate agency juggles sales, property management, administration, and principal oversight — all fielding very different calls. PhonePad works across every role, routing the right message to the right person every time.
Tracking & follow-up
In real estate, speed of response can win or lose a sale. PhonePad makes sure every message is followed up promptly, every conversation is on record, and principals can see exactly what's outstanding across the whole team.
Complete Call History
Every message from every caller is stored permanently. Look up any buyer, vendor, tenant, or landlord and see the full history of their interactions with your agency — invaluable context when picking up a relationship mid-stream.
Reminders
Set a reminder on any message and PhonePad alerts you when it's time to follow up. Promised a vendor a callback after their open home? You won't forget — even after a back-to-back Saturday of inspections.
Reports
Built-in reports give principals and office managers visibility over call volumes, response times, and outstanding messages by agent. Spot who's on top of their callbacks and who might need a nudge.
Staff Availability (WhereRU)
The built-in In-Out Board shows who's in the office, who's at an inspection, and who's back at 3pm — so reception always routes messages to someone who can respond quickly, not an agent who won't be back until tomorrow.
Fast Searching
Search by caller name, property address, agent, or date. Pull up the full call history on any contact in seconds — essential when a buyer calls back and your agent needs context before picking up the phone.
Inbox Filtering
Filter by agent, status, date, or urgency. Principals can see every outstanding message across the team at a glance — and agents can focus on what needs attention right now without wading through everything.
Security & trust
Real estate agencies handle sensitive client information — financial positions, personal circumstances, and transaction details. PhonePad keeps that information on your own network with the access controls and audit trail your business requires.
What customers say
Used by thousands of users in offices worldwide for over 30 years.
Infrastructure & reliability
Runs on your network, on your terms — no internet dependency, no subscription, no client data leaving your office. Australian-made and supported.
Works on Your Network
PhonePad runs entirely on your local office network. No internet connection required for day-to-day use — your team keeps working through outages, and your client data never leaves the building.
Multi-Location Support
Running branches across different suburbs? PhonePad supports multi-site deployments — reception at any office can route messages to agents working from any other location in the network.
Australian-Based Support
Support comes directly from the developer — not a call centre. Real answers, fast. PhonePad has been running in Australian businesses for over 30 years, and your agency won't be left waiting on a support ticket.
get started today
Try PhonePad free for 30 days in your agency and see what happens when every message reaches the right agent immediately. No credit card, no commitment.
30-day free trial • Windows desktop • No credit card required
Australian support
FREE 30-DAY TRIAL
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No subscription. No cloud. No credit card. Just install it and see if it works for your office.
One-time licence
Australian-made and supported
30+ years in business
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Data stays on your server. Always. No cloud, no subscription, no surprises.
